GENERAL ENQUIRIES
Are all Rides included in the entry price?
Yes, they absolutely are! You pay one entry fee then you have access to all of Adventure World’s 28 rides, waterslides and attractions.
What are your ticket prices?
We offer a number of ticketing options which are available for individuals (children, adults, seniors - who only require proof of age 60+, pension/concession card holders, students) and families or small groups. You can see a full list of our tickets and prices here.
I have a Discount or Promotional Offer – How do I redeem it?
Please refer to the specific conditions or restrictions that apply to your discount or promotional offer carefully, especially for dates it may not apply. Valid discounts or offers can only be used for ticket purchases at the Main Entrance and not for online bookings. No offer can be used in conjunction with any other offer.
Seniors: Guests 60 years and older can either present a valid Seniors card or proof of age 60+ to be eligible for the seniors discount.
Pension/Concession: Guests must present a valid Concession, Pension, Health Care, Veterans or Student card to be eligible for the discount.
Companion Cards: Holders of a valid companion card will only be required to purchase an applicable ticket for themselves. Upon presentation of their companion card at the gate, their companion will be admitted for free.
I’m pregnant? How much is it for me to enter and what Rides can I use?
We offer a Limited Access Pass and it costs $29.95. Please inform one of our Front of House team at a Ticket Booth so that they can ensure you are charged the correct price. Please be advised that Medical Documentation may be requested.
Here is a list of the rides and attractions you can still experience
- Yarli’s Safari Ride
- Kingdom Falls Interactive Aquatic Play Structure
- Rail Rider (subject to our ability to correctly fit and secure the safety restraint bar)
- Kahuna Falls (excluding waterslides)
- Bumper Boats (subject to your ability to safely enter and exit the boat)
- Main Lagoon Pool
Do you offer a Spectators Fee?
No, Adventure World does not offer a spectator’s fee. However, we do offer a Limited Access Pass for $29.95 for our Guests who may be medically unable to participate, or access our attractions (pending an Access Assessment with our team). Please see one of our admissions team members or call 9417 9666 for further information.
Do you offer discounts for Groups?
Yes, a discounted ticket price is available for groups of 30 or more. Please see our Group Bookings page here for more info.
Do you host Children’s Birthday Parties?
No. Adventure World does not currently host children’s birthday parties; however, we have some handy tips and tricks here if you wish to host your own.
Do you sell Gift Cards?
We certainly do!
We recommend that you DO NOT purchase a Day Ticket or other specific product and give it as a gift – It will only be valid for the remainder of the season during which you purchased it.
Whereas a Gift Card is valid for 3-years from the date you purchase it – We believe that is a much better option and it avoids the disappointment associated with your recipient just assuming because it was gifted that it is valid for 3 years and the ticket or product expiring. Please avoid this disappointment.
E-Card or Physical Card - You can also choose to purchase your Gift Card as a Digital Voucher to email to the lucky recipient, or as a physical Gift Card here.
If I purchase a Cabana or Kahuna Balcony Reserved Seating, is entry to the park included?
No, entry is not included with your Cabana or Kahuna Balcony Reserved Seating booking. These need to be purchased in addition.
Please remember that Cabanas and Kahuna Balcony Reservations have strict capacity limits in relation to how many Guests they can hold;
Cabanas: 5 Guests
Kahuna Balcony Reserved Seating Table: 6 Guests
Overcrowding of Cabanas & Kahuna Balcony Tables will most likely result in members of your group not being permitted into the Cabana or Kahuna Balcony Reserved Seating area. It may also affect our ability to provide you with the Food & Beverage service that comes with a Cabana or Kahuna Balcony Reserved Seating.
What is Aqua Cash?
Aqua Cash allows you to treat your entry wristband like a virtual wallet. You can load up the value of your choice (up to $100) to your entry wristband and use it as a debit card for the day! Any funds not used at the end of the day are fully refunded. More details, see Aqua Cash.
When is the park open?
The days that we open change across the season – Please refer here for our day-by-day trading calendar.
Trading hours also vary throughout the season, however are typically between the hours of 10.00am and 5.00pm, or 10.00am and 6.00pm during January.
NB. Ride and waterslide entry queues will close earlier than the advertised park close time to allow enough time to empty the queue in time for the ride or waterslide to cease operation at the advertised park closing time.
What happens during inclement weather?
Weather forecast not looking flash? There are some poor weather conditions such as thunderstorms, lightning, strong winds or persistent rainfall to name a few that will result in Adventure World closing for the day. If this circumstance occurs during standard day trade, we will communicate a Park Closure via our website, Facebook and Instagram pages by 7.30am on the day. Ff you are ever unsure whether the weather will be a problem, we strongly recommend you check our website, Facebook or Instagram pages after 7.30am on the day in question, prior to attending.
Rain:
The majority of attractions will continue to operate throughout periods of rain. All rides are subject to availability on any day of your visit.
On days when rainfall has fallen heavily and constantly for a period of one hour or more during standard operating hours, Adventure World may offer Guests, who approach Guest Services, a Rain Guarantee Pass for a visit on another day. For more information, please head to the Ride Maintenance & Interruptions page.
Can I hire a locker?
Yes, there are a range of lockers for hire for prices between $8.00 and $15.00.
They range in size suitable for 5-6 wallets and phones, to 4-5 backpacks.
Small: $8.00
Medium: $10.00
Large: $15.00
Note: lockers that include a key will also require a $5.00 deposit in addition to the hire cost. Deposits are fully refundable, on return of the locker key to the Guest Services desk.
Are there smoking locations / facilities?
Yes, there is a Smoking Area located near the bathrooms to the south of the main entry. Guests are also permitted to leave park with their wristband on, should they wish to but no smoking is permitted within the main entry area to the park.
Can I bring a pet with me?
No, you cannot bring your pet with you to Adventure World – Theme parks unfortunately are not set up well to accommodate pets.
Please do not leave them in your car. Even on mild days, it’s dangerous for animals to be left in a vehicle. Most people understand that if pets are left in cars during hot weather, they are subject to dangerous conditions, but there really is NO safe situation to leave your pet unattended in a vehicle. Even if the weather stays mild, cars are made of metal and glass which absorb heat, so they can heat up quickly at any time of the year.
Registered Assistance Dogs however are most definitely permitted into the park. For safety purposes, they must not enter Ride Zones, Waterslides or Water Bodies. Service Dogs should have a vest or harness which displays the training organisation, while in the park. In order for you to experience our attractions, Service Animals should be left with a non-rider whilst you are on the ride, if it is safe for you to do so. Service Animals can stay with you whilst you queue.
What should I wear? Do you have a dress code?
General
When using waterslides, riders must be in clean and close-fitting attire that is free of metallic properties and denim. Eye wear of any kind, jewellery or any other loose items are not permitted.
Appropriate Swimwear Dress Code
We are a family themepark and discourage the wearing of G-strings, V-strings, Brazilians or similar style bathers are not in line with guidelines consistent throughout Australian Waterparks and Aquatic Centres.
If you do wear any of these types of bathers in the park, you may be asked to cover up, change, or to wear a pair of shorts.
What shade is available? Can I bring my own tent?
There is a significant amount of natural shade across the park from the significant number of established trees we have dotted across the property.
We also encourage you to bring your own shade structure to avoid disappointment if other shade is already in use. Please be aware that Adventure World routinely experiences large wind gusts that exceed the forecasted wind speeds.
For safety reasons, all shade structures must be secured to the ground using suitable ballast on every leg; water weights, sandbags, ground/spiral pegs.
Hard structure marquees have additional safety precautions which must be adhered to;
- Marquee supplied sand peg or heavy-duty spiral pegs must be used on each leg. Where one (1) or more walls are used, additional ballast must be installed.
- Guide ropes should not protrude from the marquee frame as it creates a tripping hazard. Guide ropes should be secured using a peg adjacent to it’s respective leg.
Your marquee is your responsibility. Our trained team may inspect your marquee to ensure it adheres to the above safety guidelines. If you are unable to safely secure your marquee, you will need to seek natural shade instead.
What to do about lost property?
Any item lost on the day, please report to Guest Services or contact us.
Can my children attend on their own?
It all depends on how old they are – Some cannot, and others can.
It also depends on whether or not they are participating in any of our pools or waterslides, in which case their ability to swim is also important
- 0-5 years old and non-swimmers: A parent, guardian or carer needs to be in the water at all times and within arms' reach of the child. It is best if you are engaging with your child i.e. playing with them, talking to them.
- 6-10 years old: Constant and active supervision from a responsible person aged 16 years or older is required. Parents, guardians and carers must be within direct line of sight, actively observing and be prepared to enter the water with this age group.
- 11-14 years old: It is advised that parents, guardians or carers should regularly check on their child by physically going to where they are in or around the water.
Please be aware, that as a parent, guardian or carer of a young child under the age of 10, it is your responsibility to maintain constant supervision of them AT ALL TIMES. Adventure World cannot supervise or observe young children at all times and all children under the age of 12 MUST be accompanied and fully supervised by a responsible adult (16+ years) at all times whilst in the park.
How do I go about getting a job at Adventure World?
We recommend following us on social media and keeping an eye on our careers page for any available positions.
Where can I find all of your Terms & Conditions?
Please click here to see all Terms & Conditions.
What are the conditions of entry to the park?
Please click here for the Conditions of Entry.
RIDES & ATTRACTIONS
What time of day do the Rides stop operating?
During quieter periods, the Rides & Attractions may run on session times. Detailed information, including the times that each ride or slide will be operating, will be posted at the Main Entry on arrival, and at each ride or slide location.
When planning your day, please keep in mind that the queue to a ride or waterslide will close earlier than the advertised ride or park close time to ensure that operation of that ride or waterslide ceases at the advertised time.
Do your rides and waterslides run on session times?
Yes, on certain days our rides and waterslides will operate on session times. On these particular days, detailed information, including the times that each ride or slide will be available, will be posted at the Main Entry on arrival, and at each ride or slide location.
On certain days, Dragon’s Kingdom will also operate with Tour Guides. This means that a number of our Team will be stationed in Dragon’s Kingdom, and they will create a guided tour of all the rides in Dragon’s Kingdom. Tours will be available all day, so look out for any ride that is in operation, and join the tour! Ask your Tour Guide where you’ll be heading next, or for the location of our other tours.
What Rides and Waterslides are suitable for very young and young children?
Adventure World offers something for the entire family.
The enchanting Dragon’s Kingdom is specially designed for young children aged 0-8 years of age, and features 8 rides and attractions including Kingdom Falls that all designed for them to experience with an accompanying adult or responsible person aged 16-years and over.
In addition, they can also experience Grand Prix Race Track & Buccaneer Battle.
Please check out our list of attractions suitable for adventurers under 120cms here:
Under 90cms:
Kingdom Falls (accompanied)
Yarli’s Barrel Spin (accompanied)
Yarli’s Safari (accompanied)
Mat Slides (accompanied)
90cms to 99cms:
Buccaneer Battle (as an accompanied passenger)
Little Leaper (unaccompanied)
Rail Rider (riders under the age of 10 must be accompanied by an adult who can comfortably reach the pedals)
Dragon Flyer (unaccompanied)
Dragon Express (accompanied)
Barnacle (accompanied)
Yarli’s Barrel Spin (unaccompanied)
Yarli’s Safari (unaccompanied)
100cms to 109cms:
Mat Slides (unaccompanied)
Kahuna Falls (unaccompanied)
Race Track Passengers from 102cms (unaccompanied or accompanied driver or passenger?)
Dragon Express from 105cms (unaccompanied)
Barnacle from 105cms (unaccompanied)
110cms - 119cms:
Tunnel of Terror
Wahoo Speed Slide
Sea Serpents
Rocky Rapids
Tidal Wave
Or checkout our extensive guide here: https://www.adventureworld.net.au/assets/Uploads/Which-Ride-Suits-You-1920-Online-dk-condensed.pdf
What are the requirements for the rides?
Each ride has its own height, weight and loose item requirements, see the full ride listing for details.
Questions about the Safety Stations?
You can read the frequently asked questions here
GUESTS WITH DISABILITIES OR SPECIFIC NEEDS
Do I still need to pay full price?
It depends – You might need to or you might not. We offer a Limited Access Pass for our Guests who may be medically unable to participate or access our attractions (pending an Access Assessment with our team). Please contact our Guest Services team prior to your visit on enquiries@adventureworld.net.au
A guest who produces their Companion Card is entitled to 1 free of charge companion so that their companion can provide attendant care support during their visit.
We do not offer any form of Spectators Pass for those Guests not intending to ride.
How do I know what Rides & Attractions I can experience?
You can conduct a preliminary assessment by reviewing the Accessibility Page and selecting the Guide that best suits your needs. Then, upon entry into Adventure World, an Access Assessment will be conducted to determine which rides and attractions you can experience safely. This assessment, which is a series of questions, will be conducted by a member of our Guest Services team. Once the assessment is completed, the guest will be issued with a wristband which identifies which attractions can be accessed safely on their visit.
Alternatively, please head to our Guest Services Desk, or contact our team on 9417 9666 to complete this assessment.
What services/facilities are there for me?
Toilets at Adventure World offer facilities designed for access by Guests with mobility disabilities. These facilities can be found in the following locations – Main Change room block, Central Yellow toilet block, Dragon’s Kingdom and Abyss.
I am bringing a guest who has a Cognitive Disability with me, what things might help me?
To reduce the amount of time waiting in line at Main Entry we would advise you to pre-purchase tickets online. During your visit, should a guest with a cognitive disability become over-stimulated or need some down time, please head to our First Aid room which is centrally located near the Main Lawn. For any queries before or during your visit, please speak with our Guest Services Team who can be contact on 08 9417 9666 or in person at the Guest Services Desk.
Where should I park?
Yes, ACROD Accessible Bays that require the display of a valid ACROD Parking Permit are available in two (2) separate locations.
There is also a drop-off zone in front of the park on Progress Drive, to the North of the Main Entry.
There are fifteen (15) ACROD Parking Bays in the Main Carpark on the corner of Progress Drive and Gwilliam Drive, which is approximately 250m from the Main Entry.
There is also one (1) ACROD Accessible Parking Bay in the free Member’s Carpark (located alongside the Service Entry)
Guests utilising the Accessible Bays must display a valid ACROD Parking Permit.
FOOD & BEVERAGE
Can I bring my own Food to Adventure World?
Excluding events, yes you can bring your own picnic in from home. The following items are NOT permitted:
No commercially prepared food
No food prepared at another commercial venue
No fast food
No alcohol
There are plenty of grassy areas for you to enjoy a picnic.
Can I purchase Food at Adventure World?
Yes, we have a variety of food & beverage outlets that can cater for any appetite! From Pizza, salads, sushi & rolls to burgers & hotdogs.
Can I bring alcohol into Adventure World?
No, BYO alcohol is not allowed, but we do have a Fully Licensed Café selling a variety of beers, wines and mixers.
Do you have BBQ’s?
No, for safety reasons Adventure World does not offer BBQ's for private use.
Can I bring a BBQ?
No, for safety reasons BBQ's also cannot be brought into the park.
MEMBERSHIPS
I want to purchase a season pass but one of the members changes age groups during the season, what do I do?
Applies to:
1. Children under 4 at the time of purchase but turn 4 during the season.
2. Young adults who are 13 at the time of purchase but turn 14 during the season.
In these circumstances, whatever age the person is at the time of purchase, is what they’ll remain for the season. So for example, if your child is under 4 at the time of purchase, you would secure them an under 4 membership which will last them the season.
Do I need to book a ticket to guarantee my entry as a Season Pass member?
No, your entry will be guaranteed with your valid Season Pass. However, you will need to book a Date Specific Ticket for your discounted Friend of Season Pass Member in order to guarantee their entry.
Can I buy discounted tickets for guests, using my Season Pass benefits, at the gate?
No, you must pre-purchase your Friend of Season Pass Member Date Specific tickets online, in advance. Tickets are only available for a specific date, and until sold out. To avoid disappointment, pre-purchase your discounted Date Specific Friend of Season Pass Member tickets here.
Can I enter the park without my Season Pass card?
No, in order to gain entry to the park, you must present either your physical or digital Season Pass card. You must also have a valid photograph attached to your membership in order for it to be valid. If you have not submitted a head and shoulders image of yourself, the membership cannot be used.
Adventure World has a FREE partnership with Stocard. Stocard is a digital wallet app that will allow you to store your Season Pass cards for easy access across the season. The app is free to use, and is available for both Apple and Android users.
Can someone else use my Season Pass?
No, Season Passes are non-transferable and cannot be used by anyone other than the nominated pass holder. A legible photo must be attached to each member’s Season Pass profile for the Season Pass to be activated, and for a member to enter the park. Photos can be emailed to our team at enquiries@adventureworld.net.au, or taken on arrival at the park.
I paid for a Membership card but it hasn’t arrived
General card postage time can range from 7-10 business days, if you believe it has exceeded this time, please contact us on (08) 9417 9666 or email enquiries@adventureworld.net.au so that we can track down the location of your cards.
I’ve lost my Membership card
Please see our Guest Services Team when you are next visiting Adventure World for a replacement card for a $5 fee. Please note: entry to the park will not be granted without presenting either your physical Season Pass card, or your digital Season Pass card.
What is an Off-Peak Season Pass?
A Standard Season Pass allows access on standard trading days.
Excludes 26 Dec to 31 Jan, Good Friday & Events.
What is a Premium Season Pass?
A Premium Season Pass allows access on standard trading days.
Excludes Good Friday & Events.
What is a Platinum Season Pass?
A Platinum Season Pass allows access on standard trading day plus a host of additional benefits