FREQUENTLY ASKED QUESTIONS ABOUT MEMBERSHIPS
I want to purchase a season pass but one of the members changes age groups during the season, what do I do?
Applies to:
1. Children under 4 at the time of purchase but turn 4 during the season.
2. Young adults who are 13 at the time of purchase but turn 14 during the season.
In these circumstances, whatever age the person is at the time of purchase, is what they’ll remain for the season. So for example, if your child is under 4 at the time of purchase, you would secure them an under 4 membership which will last them the season.
Do I need to book a ticket to guarantee my entry as a Season Pass member?
No, your entry will be guaranteed with your valid Season Pass. However, you will need to book a Date Specific Ticket for your discounted Friend of Season Pass Member in order to guarantee their entry.
Can I buy discounted tickets for guests, using my Season Pass benefits, at the gate?
No, you must pre-purchase your Friend of Season Pass Member Date Specific tickets online, in advance. Tickets are only available for a specific date, and until sold out. To avoid disappointment, pre-purchase your discounted Date Specific Friend of Season Pass Member tickets here.
Can I enter the park without my Season Pass card?
No, in order to gain entry to the park, you must present either your physical or digital Season Pass card. You must also have a valid photograph attached to your membership in order for it to be valid. If you have not submitted a head and shoulders image of yourself, the membership cannot be used.
Adventure World has a FREE partnership with Stocard. Stocard is a digital wallet app that will allow you to store your Season Pass cards for easy access across the season. The app is free to use, and is available for both Apple and Android users.
Can someone else use my Season Pass?
No, Season Passes are non-transferable and cannot be used by anyone other than the nominated pass holder. A legible photo must be attached to each member’s Season Pass profile for the Season Pass to be activated, and for a member to enter the park. Photos can be emailed to our team at enquiries@adventureworld.net.au, or taken on arrival at the park.
I paid for a Membership card but it hasn’t arrived
General card postage time can range from 7-10 business days, if you believe it has exceeded this time, please contact us on (08) 9417 9666 or email enquiries@adventureworld.net.au so that we can track down the location of your cards.
I’ve lost my Membership card
Please see our Guest Services Team when you are next visiting Adventure World for a replacement card for a $7.50 fee. Please note: entry to the park will not be granted without presenting either your physical Season Pass card, or your digital Season Pass card.
A recent photo ID must be attached to each Membership before they can be utilised. This is done online during your transaction or at the park.
A Season Pass Membership is not transferable to another person, any other Adventure World product or refundable. Any misuse of the pass will result in its immediate termination.
*Free Season Passes for children under the age of 4 permit entry on any standard trading day only and are not applicable for any membership benefits or discounts.